Refund Policy

Last updated: December 2024

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 30 days of your initial subscription, you can request a full refund.

2. Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within 30 days of your initial subscription
• Be a first-time subscriber (refunds apply only to your first subscription)
• Not have violated our Terms of Service
• Contact our support team with your refund request

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Subscription renewals (only initial subscriptions are eligible)
• Requests made after the 30-day period
• Accounts that have been terminated for Terms of Service violations
• Partial month refunds (we do not prorate subscriptions)
• Trading losses (we are not responsible for trading outcomes)

4. How to Request a Refund

To request a refund:

1. Contact our support team at support@signaltrader.com
2. Include your account email and subscription details
3. Provide a brief reason for your refund request
4. Allow 5-7 business days for processing

5. Refund Processing

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• Your account access will be terminated immediately
• You will receive a confirmation email

6. Subscription Cancellation

If you don't want a refund but wish to cancel your subscription:

• You can cancel anytime through your account settings
• Cancellation takes effect at the end of your current billing period
• You'll retain access until the end of the paid period
• No refund is provided for the remaining days

7. Free Trial

Our 7-day free trial allows you to test the platform before committing:

• No credit card required for the trial
• Cancel anytime during the trial with no charges
• If you don't cancel, you'll be charged for your selected plan

8. Chargebacks

If you file a chargeback or payment dispute:

• Your account will be immediately suspended
• We reserve the right to pursue the debt
• Please contact us first to resolve any billing issues

9. Plan Downgrades

If you downgrade your plan:

• The change takes effect at your next billing cycle
• No refund is provided for the difference
• You retain your current plan features until the end of the period

10. Exceptional Circumstances

In exceptional circumstances (such as extended service outages), we may offer refunds or credits at our discretion, even outside the normal 30-day window.

11. Contact Us

For questions about our refund policy or to request a refund, please contact:

Email: support@signaltrader.com
Response time: Within 24 hours